What do I do if I have a sanitary sewer backup?
During regular business hours, nights and weekends: Please call 707.263.3578. An answering service will relay all service calls to on-call staff after hours and during weekends and holidays.
Our staff will take your name, address and telephone number and ask if the location has an exterior sewer cleanout connection. If your cleanout connection is accessible, someone will be dispatched to your home or business to investigate the situation, and determine the cause of the blockage.
Please note that our staff will not enter your residence or business under any circumstances and that a cleanout connection is usually required for the city to clear the lateral backup.
If the City determines the lateral blockage is on the customer’s side of the connection (sewer pipe located on customer's property), the customer will need to hire your own plumber to clear the line.
Please remember, our crews may not be able to clear a lateral blockage if you don't have a cleanout connection!
Who do I contact if I see raw sewage in the street or in a yard?